tag:status.postmen.com,2005:/historyAfterShip Shipping Status - Incident History2024-03-29T01:24:02-04:00AfterShip Shippingtag:status.postmen.com,2005:Incident/203245472024-03-24T06:00:56-04:002024-03-24T06:00:56-04:00FedEx Returns Technology Planned System Outage<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:24</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:23</var> EDT</small><br><strong>Scheduled</strong> - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. The users using the FedEX QR code will only be impacted.<br /><br />FRT Planned System Outage Update Notification March 23, 2024<br />Start Date and Time: Saturday, March 23, 2024, 11:00 p.m. CT<br />End Date and Time: Sunday, March 24, 2024, 05:00 a.m. CT<br />Expected Duration: 6 hours</p>tag:status.postmen.com,2005:Incident/202369342024-03-13T18:28:39-04:002024-03-13T18:52:57-04:00[usps-discounted] - Rate calculation and label generation services Impacted<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:12</var> EDT</small><br><strong>Update</strong> - We have already initiated communication with the carrier to address this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue related to "usps-discounted" rate calculation and label generation being failed. <br /><br />Impacted products: Returns and Shipping<br /><br />Our team is working on priority and we will provide frequent updates.</p>tag:status.postmen.com,2005:Incident/200275262024-02-20T04:52:20-05:002024-02-20T04:52:20-05:00[dpd-de] carrier service are currently unavailable<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>04:52</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the services are fully operational.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>04:35</var> EST</small><br><strong>Investigating</strong> - DPD DE carrier services are currently unavailable, our team is in touch with the partner to get it fixed.</p>tag:status.postmen.com,2005:Incident/198908092024-02-04T06:00:42-05:002024-02-04T06:00:42-05:00FedEx Returns Technology Planned System Outage<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:36</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:35</var> EST</small><br><strong>Scheduled</strong> - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. The user using the FedEx QR code will only be impacted. <br /><br />FRT Planned System Outage Update Notification February 3, 2024<br />Start Date and Time: Saturday, February 3, 2024, 11:00 p.m. CT<br />End Date and Time: Sunday, February 4, 2024, 05:00 a.m. CT<br />Expected Duration: 6 hours</p>tag:status.postmen.com,2005:Incident/198391862024-01-26T12:17:55-05:002024-01-26T12:17:55-05:00Admin portal (Returns & Shipping) is down<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:17</var> EST</small><br><strong>Resolved</strong> - The issue with Admin portal has been fixed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Investigating</strong> - It is reported that https://admin.postmen.com / https://admin.returnscenter.com is failing to load. The engineers have Identified the root cause and working on the fix.</p>tag:status.postmen.com,2005:Incident/191271632023-11-15T18:45:21-05:002023-11-15T18:45:21-05:00Royal Mail planned maintenance on Wednesday 15th November 2023<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>07:58</var> EST</small><br><strong>Scheduled</strong> - There will be planned maintenance for Royal Mail for no longer than 45 minutes in the below window.<br />Start time - 15th November 2023 - 23:00 (GMT)<br />End time - 15th November 2023 - 23:45 (GMT)<br /><br />Please note, that customers will not be able to produce shipping & return labels or manifests within this period.<br />Apologies for the inconvenience caused.</p>tag:status.postmen.com,2005:Incident/189236662023-10-25T07:30:00-04:002023-10-25T09:18:22-04:00(omniparcel) Issue with label generation<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>Resolved</strong> - Omni Parcel was facing a delayed experience in generating labels due to a certification issue. <br /><br />The issue has now been resolved.</p>tag:status.postmen.com,2005:Incident/187348502023-10-10T05:23:52-04:002023-10-10T05:23:52-04:00The FedEx server is partial outage<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>05:23</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:43</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:42</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:41</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:40</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> EDT</small><br><strong>Investigating</strong> - FedEx server is partial outage, if you encounter the Label API response error as "Attempted at least 2 times to courier server, they are currently unavailable, please try again later.", please try again.</p>tag:status.postmen.com,2005:Incident/184712272023-09-11T15:12:34-04:002023-09-11T15:12:34-04:00[usps] - Label generation services down from 9.12 23:51 HKT due to response time out.<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Resolved</strong> - Services are back to normal. We appreciate your patience.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:48</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.postmen.com,2005:Incident/179109782023-07-21T03:20:47-04:002023-07-21T03:20:47-04:00USPS-Ground Advantage service is unavailable<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>03:20</var> EDT</small><br><strong>Resolved</strong> - Please use the previous shipping service First Class Package Service and Parcel Select Ground until further notice.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>07:32</var> EDT</small><br><strong>Investigating</strong> - For the carrier USPS, the new service USPS Ground Advantage is not working. Our team is in touch with the partner to get it fixed.<br /><br />Please remain to use the previously shipping service First Class Package Service and Parcel Select Ground until further notice.</p>tag:status.postmen.com,2005:Incident/178864432023-07-18T06:14:08-04:002023-07-18T06:14:08-04:00The service type dhl-germany_retoure for dhl-germany carrier is unavailable now.<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>06:14</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>03:19</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an issue in the label generation with the dhl_germany_retoure service type, we’re contacting with the carrier to fix it.</p>tag:status.postmen.com,2005:Incident/178130592023-07-10T10:31:48-04:002023-07-10T10:33:41-04:00[USPS] Discounted Label Generation Issue<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. USPS services are back to normal and labels can be generated by just re-trying the failed RMAs.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>07:05</var> EDT</small><br><strong>Investigating</strong> - We are waiting for the carrier service to recover from their side. Our team is in touch with them to get it fixed. We'll keep you posted.</p>tag:status.postmen.com,2005:Incident/177894492023-07-09T22:55:56-04:002023-07-09T22:55:56-04:00canada-post carrier server is not available as their service is down<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>22:55</var> EDT</small><br><strong>Resolved</strong> - Between 2023-7-7 08:40:00 AM UTC and 2023-07-07 11:24:00 AM UTC, the Canada Post server was down.<br />Now the incident has been resolved and the service is fully operational.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>07:38</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>07:36</var> EDT</small><br><strong>Investigating</strong> - We are waiting for the carrier service to recover from their side. Our team is in touch with them to get it fixed. We'll keep you posted.</p>tag:status.postmen.com,2005:Incident/176484782023-06-22T06:35:11-04:002023-06-22T06:35:11-04:00The Aramex rate service which is currently unavailable due to an HTTP 500 error<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:35</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>20:39</var> EDT</small><br><strong>Investigating</strong> - We are waiting for the carrier service to recover from their side. Our team is in touch with them to get it fixed. We'll keep you posted.</p>tag:status.postmen.com,2005:Incident/175784082023-06-16T02:10:50-04:002023-06-16T02:10:50-04:00Aramex rates API currently not available as their service is down<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>02:10</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. Aramex production rate calculation service is back to normal.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>23:20</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>23:19</var> EDT</small><br><strong>Investigating</strong> - We are waiting for the carrier service to recover from their side. Our team is in touch with them to get it fixed. We'll keep you posted.</p>tag:status.postmen.com,2005:Incident/175130962023-06-08T10:00:00-04:002023-06-08T10:18:54-04:00[hong-kong-post] Inbound & Outbound Label Generation Issue<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - We noticed a 503 Service Unavailable Error while generating Inbound & Outbound Labels. We were in contact with the carrier to resolve the issue on priority.<br /><br />This issue has been resolved.</p>tag:status.postmen.com,2005:Incident/174164202023-06-01T23:05:00-04:002023-06-01T23:05:00-04:00Issue with label generation with Omni Parcel(omniparcel)<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:05</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. Omni Parcel service is back to operating normally.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>00:21</var> EDT</small><br><strong>Investigating</strong> - Omni Parcel facing a delayed experience in generating labels due to the low error rate. For failed labels, please try to re-generate the label.<br /><br />Our team is working on this and We'll keep you posted accordingly.</p>tag:status.postmen.com,2005:Incident/174459282023-06-01T21:50:44-04:002023-06-01T21:50:44-04:00(canada-post) Issue with Inbound & Outbound Label Generation<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>21:50</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. Canada Post service is back to operational.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Investigating</strong> - Canada Post service is unavailable for Inbound & Outbound label generation.<br /><br />Our team is in touch with them to get it fixed on priority. We'll keep you posted with further updates.</p>tag:status.postmen.com,2005:Incident/173479242023-05-23T10:30:00-04:002023-05-24T00:22:43-04:00usps-discounted services was unavailable<p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Resolved</strong> - usps-discounted services were unavailable from 2023-05-23 10:40 PM HKT to 2023-05-24 01:40 AM HKT. Our team has identified the issue, and the issue has been resolved. Services are back to normal.</p>tag:status.postmen.com,2005:Incident/169693712023-04-26T03:10:07-04:002023-04-26T03:10:07-04:00The courier Ninja Van is currently unavailable and team is in touch with them to fix it.<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>03:10</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. The Ninja Van is back to operation now.<br /><br />The incident time was from 2023-04-26 13:00 HKT to 2023-04-26 14:20 HKT</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>03:04</var> EDT</small><br><strong>Investigating</strong> - Ninja Van is currently unavailable, and this will impact our users who use this carrier for shipping.<br /><br />Our team is in touch with them to get it fixed. We'll keep you posted. <br /><br />We appreciate your patience.</p>tag:status.postmen.com,2005:Incident/169192842023-04-20T10:33:36-04:002023-04-20T10:33:36-04:00Issue with label generation for Canada Post<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience, Canada Post service has recovered to normal. The labels can be generated successfully.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>05:33</var> EDT</small><br><strong>Investigating</strong> - Currently Canada Post is unavailable and our users can face the issue to generate the labels.<br /><br />Our team is in touch with them to get it fixed on priority. We'll keep you posted.</p>tag:status.postmen.com,2005:Incident/166431962023-03-25T11:34:16-04:002023-03-25T11:34:16-04:00[ups] Label Generation (forward and returns) is Impacted<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Update</strong> - The issue has been resolved and UPS shipping service back to normal.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Investigating</strong> - UPS service has responded, “Shipping System is unavailable, please try again later.” Our team is in contact with UPS to resolve this as soon as possible.</p>tag:status.postmen.com,2005:Incident/159079762023-01-23T20:49:52-05:002023-01-23T20:49:52-05:00USPS partially label generation failing<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:49</var> EST</small><br><strong>Update</strong> - The issue has been resolved and now we are getting a response from the courier for the label requests.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>22:11</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>19:51</var> EST</small><br><strong>Investigating</strong> - We are experiencing a partial issue with USPS label generation, which we are investigating with our partner to resolve as soon as possible.<br /><br />Affected slug: usps-discounted</p>tag:status.postmen.com,2005:Incident/158067292023-01-09T23:57:34-05:002023-01-09T23:57:34-05:00FedEx QR code generation failing<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>23:57</var> EST</small><br><strong>Resolved</strong> - The issue has been fixed</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:32</var> EST</small><br><strong>Investigating</strong> - We are experiencing an issue related to FedEx QR code generation failing (no impact on the label creation of the FedEx)<br />We're investigating the cause.<br /><br />Incident time: 2022-01-09 07:00 PM EST</p>tag:status.postmen.com,2005:Incident/157113682022-12-26T10:48:49-05:002022-12-26T21:40:40-05:00Postmen USPS account Issue - Rate and label services Impacted.<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>04:42</var> EST</small><br><strong>Update</strong> - Our partner Maersk to identify it’s their program issue and working on a fix</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>02:50</var> EST</small><br><strong>Update</strong> - We will update you on the situation once we receive the update from the team</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>01:47</var> EST</small><br><strong>Update</strong> - We are still working on a fix for this issue with the team. Next update in an hour from now.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>00:45</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>00:34</var> EST</small><br><strong>Update</strong> - We are continuing to work on identifying a quick fix of the issue. Next update in an hour from now.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>23:24</var> EST</small><br><strong>Update</strong> - The problem seems to be a bit more complex than we had anticipated it to be. Our team is reaching out to our tech partner Maersk to resolve this issue at the earliest. Next update in 1 hour from now.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>22:29</var> EST</small><br><strong>Identified</strong> - The issue has been identified and the team is working on a fix. Our fix ETA is 4 hours from now</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>21:58</var> EST</small><br><strong>Investigating</strong> - We are experiencing an issue related to USPS labels and rate calculation being failed. Our team is working on the highest priority and we will provide frequent updates.<br /><br />Incident Time: 2022-12-24 00:05:03(UTC)</p>