All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
production-api.postmen.com Operational
sandbox-api.aftership.com Operational
Web Portal Operational
admin.postmen.com Operational
secure.postmen.com Operational
Couriers Operational
90 days ago
100.0 % uptime
Today
DHL ? Operational
DPD UK ? Operational
Fedex ? Operational
Hong Kong Post ? Operational
TNT ? Operational
UPS ? Operational
USPS ? Operational
Canada Post ? Operational
90 days ago
100.0 % uptime
Today
Aramex Operational
Purolator Operational
90 days ago
100.0 % uptime
Today
spain-correos-es Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Public Portal Uptime ?
Fetching
Secure Portal Uptime ?
Fetching
API Production Uptime ?
Fetching
API Sandbox Uptime ?
Fetching
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Merchants will encountering error message
Resolved - The services have been fully "restored" the incident has been resolved and admins are working normally
Sep 10, 10:15 EDT
Investigating - [Because Shopify has an issue with admin and API cause ]we are currently experiencing an issue with Shopify Merchants may have unexpected errors when performing actions related to commerce side operations: i.e. Refund / Restock / Create replacement order etc.

Our team is checking to get it fixed. We'll update you on the progress.
Sep 10, 09:50 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
FedEx Returns Technology Planned System Outage
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 EDT
Scheduled - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. The user using the FedEx QR code will only be impacted.

FRT Planned System Outage Update Notification September 07, 2024
Start Date and Time: Saturday, September 07, 2024, 11:00 p.m. CT
End Date and Time: Sunday, September 08, 2024, 05:00 a.m. CT
Expected Duration: 6 hours
Sep 4, 21:06 EDT
Sep 6, 2024

No incidents reported.

Sep 5, 2024
[cn-logistics] is currently unavailable again
Resolved - The services have been fully "restored" and the incident has been resolved now.
Sep 5, 07:17 EDT
Update - We are still facing issues while generating the carrier "cn-logistics" labels.

We'll keep you updated on the progress.
Sep 4, 22:18 EDT
Identified - The carrier has started working and we are closely monitoring the progress.

We will keep you informed and provide a further update once the issue is fully resolved. Thank you for your patience.
Sep 4, 06:35 EDT
Investigating - We have been facing issues while generating the labels for the carrier "cn-logistics" since September 4th, 2024 at 07:00 AM UTC.

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Sep 4, 03:29 EDT
Sep 4, 2024
[usps-discounted] - Label generation services impacted
Resolved - The prior service provider no longer supports AfterShip Shipping label generation, at this time AfterShip recommends transitioning to another service provider for continued USPS postage label generation.

Please reach out to our support team at “support@aftership.com” for any assistance.
Sep 4, 14:09 EDT
Update - To mitigate the business impact, we recommend switching to VESYL to restore your label generation process.
Aug 28, 03:30 EDT
Update - To mitigate the business impact, we recommend switching to VESYL to restore your label generation process.
Aug 15, 07:24 EDT
Update - We are still working on it. We'll update further once it is resolved.
Aug 13, 07:00 EDT
Update - We are actively working on it. We will keep you informed of any progress.
Aug 9, 10:38 EDT
Update - We are still working on it. We'll update further once it is resolved.
Aug 7, 02:30 EDT
Investigating - We are currently experiencing an issue related to "usps-discounted" label generation and getting an error "Authorization has been denied for this request." since 2024-08-07 10:30 HKT. We have identified that the problem lies with the carrier and our team is in touch with them to get it fixed at the earliest.

Impacted products: Returns and Shipping

We are working on it on priority and will provide frequent updates.
Aug 6, 22:55 EDT
[cn-logistics] is currently unavailable
Resolved - The services have been fully "restored" and the incident has been resolved now.
Sep 4, 01:25 EDT
Investigating - We have been facing issues while generating the labels for the carrier "cn-logistics" since September 4th, 2024 at 3:00 AM UTC.

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Sep 4, 00:45 EDT
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage